Last Updated: January 11, 2024

Introduction

Health City Hospital (“we,” “our,” or “us”), located at 92-H1, Wapda Town, Lahore, Pakistan, is committed to protecting the privacy and confidentiality of all personal and medical information of our patients, website visitors, and service users.

Information We Collect

Personal Information

• Name, age, and gender
• Contact information (phone number, email address, physical address)
• National identification details
• Emergency contact information
• Insurance information and Sehat Card details
• Medical history and records

Technical Information

• IP address and browser information
• Device information
• Cookies and usage data
• Website navigation patterns

How We Use Your Information

Medical Services

• Providing medical treatment and care
• Maintaining medical records
• Coordinating with other healthcare providers
• Processing laboratory tests and diagnostic services
• Managing appointments and follow-ups

Administrative Purposes

• Billing and payment processing
• Insurance claims processing
• Appointment scheduling and reminders
• Emergency contact management
• Quality assurance and improvement

Data Protection

Security Measures

• Implementation of industry-standard security protocols
• Restricted access to medical records
• Regular security audits
• Encrypted data transmission
• Secure storage of physical and digital records

Staff Training

• Regular privacy and security training for all staff
• Strict confidentiality agreements
• Access control protocols
• Regular policy compliance reviews

Information Sharing

Authorized Sharing

We may share your information with:

• Healthcare providers involved in your treatment
• Insurance companies for claims processing
• Government authorities as required by law
• Emergency services when necessary

Third-Party Services

• Laboratory services
• Diagnostic centers
• Ambulance services
• Insurance providers

Your Rights

Patient Rights

You have the right to:

• Access your medical records
• Request corrections to your information
• Receive copies of your records
• Opt-out of certain data sharing
• File complaints regarding privacy violations

Contact Information

For privacy-related inquiries:

• Email: [hr@healthcityhospital.net]
• Address: 92-H1, Wapda Town, Lahore, Pakistan

Updates to Privacy Policy

We reserve the right to update this privacy policy. Changes will be posted on our website with the updated date.