Last Updated: January 11, 2024
Introduction
Health City Hospital (“we,” “our,” or “us”), located at 92-H1, Wapda Town, Lahore, Pakistan, is committed to protecting the privacy and confidentiality of all personal and medical information of our patients, website visitors, and service users.
Information We Collect
Personal Information
- Name, age, and gender
- Contact information (phone number, email address, physical address)
- National identification details
- Emergency contact information
- Insurance information and Sehat Card details
- Medical history and records
Technical Information
- IP address and browser information
- Device information
- Cookies and usage data
- Website navigation patterns
How We Use Your Information
Medical Services
- Providing medical treatment and care
- Maintaining medical records
- Coordinating with other healthcare providers
- Processing laboratory tests and diagnostic services
- Managing appointments and follow-ups
Administrative Purposes
- Billing and payment processing
- Insurance claims processing
- Appointment scheduling and reminders
- Emergency contact management
- Quality assurance and improvement
Data Protection
Security Measures
- Implementation of industry-standard security protocols
- Restricted access to medical records
- Regular security audits
- Encrypted data transmission
- Secure storage of physical and digital records
Staff Training
- Regular privacy and security training for all staff
- Strict confidentiality agreements
- Access control protocols
- Regular policy compliance reviews
Information Sharing
Authorized Sharing
We may share your information with:
- Healthcare providers involved in your treatment
- Insurance companies for claims processing
- Government authorities as required by law
- Emergency services when necessary
Third-Party Services
- Laboratory services
- Diagnostic centers
- Ambulance services
- Insurance providers
Your Rights
Patient Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Receive copies of your records
- Opt-out of certain data sharing
- File complaints regarding privacy violations
Contact Information
For privacy-related inquiries:
- Email: [hr@healthcityhospital.net]
- Address: 92-H1, Wapda Town, Lahore, Pakistan
Updates to Privacy Policy
We reserve the right to update this privacy policy. Changes will be posted on our website with the updated date.